Our Commitment
Oktivo by C4M Consulting Private Limited maintains a strict zero-tolerance policy against spam. We are committed to sending only legitimate, permission-based communications. We comply with all applicable anti-spam legislation including the CAN-SPAM Act (USA), GDPR (EU), CASL (Canada), and the Information Technology Act, 2000 (India).
How We Obtain Email Addresses
We only send emails to addresses obtained through:
- Direct form submissions on our website (demo requests, live demo sign-ups)
- Business inquiries made via email or phone
- Existing business relationships with explicit consent
We never purchase, rent, or harvest email lists. We never use third-party lists. Every recipient has explicitly provided their email address and consented to receive communications from us.
Types of Emails We Send
Transactional Emails
- Demo request confirmations
- Live demo follow-up communications
- Service-related notifications
- Account and security notifications
Marketing Emails (Opt-in Only)
- Product updates and feature announcements
- Industry insights and educational content
- Event invitations
All marketing emails are sent only to recipients who have explicitly opted in and include a clear unsubscribe mechanism.
Unsubscribe Process
Every marketing email includes:
- A clearly visible "Unsubscribe" link
- Our physical mailing address
- Sender identification
Unsubscribe requests are processed within 48 hours. Once unsubscribed, recipients will not receive any further marketing communications. You can also unsubscribe by emailing contact@insybit.com.
Bounce and Complaint Management
We maintain strict email hygiene through:
- Automatic removal of hard-bounced email addresses from all lists
- Suppression of soft-bounced addresses after 3 failed delivery attempts
- Immediate processing of spam complaints with permanent removal of the complainant
- Regular list cleaning and validation
- Continuous monitoring of bounce rates (maintained below 5%) and complaint rates (maintained below 0.1%)
Email Authentication
All emails sent from our domain are authenticated using:
- SPF (Sender Policy Framework) — authorizes our sending servers
- DKIM (DomainKeys Identified Mail) — cryptographically signs our emails
- DMARC (Domain-based Message Authentication) — provides alignment and reporting
Reporting Abuse
If you believe you have received an unsolicited email from us, or if you wish to report abuse, please contact us immediately at contact@insybit.com. We take all reports seriously and will investigate promptly.
Contact
- Company: C4M Consulting Private Limited
- Address: H-187, Sector - 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, India - 201301
- Email: contact@insybit.com
- Phone: +91-8010545225