Privacy Policy

1. Introduction

Oktivo, a product of C4M Consulting Private Limited ("we", "us", "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website oktivo.com and use our services, including our AI-powered voice agent platform.

By accessing or using our website and services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Request a demo through our website forms (name, email address, phone number, company name)
• Try our live AI voice demo (name, email address, phone number)
• Contact us via email, phone, or WhatsApp
• Subscribe to our communications

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or source

2.3 Voice and Call Data

When you use our live demo or our AI voice agent services, we may collect call recordings, transcripts, and metadata (call duration, timestamps) for the purpose of delivering and improving our services.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process and respond to your demo requests
• Initiate AI voice demo calls that you explicitly request
• Send transactional emails related to your requests (e.g., demo confirmations, follow-ups)
• Communicate with you about our products and services (only with your consent)
• Improve and personalize our website and services
• Analyze usage patterns and optimize performance
• Comply with legal obligations

4. Email Communications

We use Amazon Simple Email Service (AWS SES) to send transactional and service-related emails. We only send emails to individuals who have:

• Explicitly provided their email address through our website forms
• Consented to receive communications from us
• Requested a demo or initiated contact with us

We do not purchase email lists, scrape email addresses, or send unsolicited bulk emails. Every email we send is either transactional (directly related to a request you made) or sent with your explicit opt-in consent.

4.1 Unsubscribe and Opt-Out

You can opt out of receiving marketing communications at any time by:

• Clicking the "Unsubscribe" link included in every marketing email
• Emailing us at contact@insybit.com with the subject "Unsubscribe"

We will process your opt-out request within 48 hours. Note that you may still receive transactional emails related to active service requests.

5. Bounce and Complaint Handling

We maintain robust email hygiene practices:

• Hard bounces are automatically removed from our mailing lists immediately
• Soft bounces are retried up to 3 times before being suppressed
• Spam complaints are processed immediately and the complainant is permanently removed from all mailing lists
• We monitor our bounce and complaint rates continuously to maintain sender reputation

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data with:

• Service providers who assist in operating our platform (e.g., cloud hosting, email delivery, analytics) under strict data processing agreements
• Legal authorities when required by law, regulation, or legal process
• Business partners only with your explicit consent

7. Google User Data

When you connect your Google Ads account to Oktivo, we request access through Google OAuth (sign-in) to the following:

• Google Ads (adwords): to list your Google Ads accounts, read and create conversion actions, and show your campaign and conversion reports inside Oktivo.
• Google Data Manager (datamanager): to upload offline conversions (the outcomes of leads in your Oktivo CRM) back to your Google Ads account so your bidding improves.
• Your Google account email (openid, email): to show which Google account is connected.

7.1 How we store it

Your Google refresh token is stored encrypted. Short-lived access tokens are never stored. We only access the Google Ads accounts you choose to connect, and we never access another customer's data.

7.2 How we share it

We do not sell your Google user data. We do not use it for advertising. We do not share it with third parties except as strictly needed to provide the Google Ads connection you requested. Contact data sent to Google is hashed (SHA-256) before it is uploaded.

7.3 How to delete it

You can disconnect at any time in Oktivo under Connecter > Google Ads > Disconnect, which revokes our access at Google and deletes the stored connection. You can also remove access at myaccount.google.com/permissions, or email contact@insybit.com to delete all your data.

7.4 Limited Use

Oktivo's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS 1.2+
• Encryption of data at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Demo request data is retained for up to 12 months. You may request deletion of your data at any time by contacting us.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at contact@insybit.com.

11. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Essential cookies required for website functionality cannot be disabled.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

14. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

15. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Company: C4M Consulting Private Limited
• Address: H-187, Sector - 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, India - 201301
• Email: contact@insybit.com
• Phone: +91-8010545225