Terms of Service

1. Acceptance of Terms

By accessing or using the Oktivo website (oktivo.com) and services provided by C4M Consulting Private Limited ("Company", "we", "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our website or services.

2. Description of Services

Oktivo is a Voice-First Agentic Revenue OS that provides AI-powered voice agents, lead qualification, CRM automation, and marketing intelligence services for enterprise teams. Our services include:

• AI voice agent platform for automated customer conversations
• Lead scoring and affordability indexing
• CRM integration and automation
• Voice intelligence analytics
• Marketing attribution and optimization
• Multi-channel communication (voice, WhatsApp, email)

3. User Accounts and Registration

Certain features of our services may require registration. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials.

4. Acceptable Use

You agree not to use our services to:

• Send unsolicited or unauthorized communications (spam)
• Violate any applicable laws, regulations, or third-party rights
• Transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the integrity of our services
• Use the platform for any illegal, fraudulent, or deceptive purposes
• Harvest or collect personal information of others without consent

5. Email and Communication Policy

Our platform may send emails on behalf of our clients. All email communications through our platform must comply with:

• Applicable anti-spam laws (CAN-SPAM Act, GDPR, IT Act 2000)
• Recipients must have provided explicit consent to receive communications
• All marketing emails must include a clear and functional unsubscribe mechanism
• Sender identity must be accurate and not misleading
• Physical mailing address must be included in commercial emails

We reserve the right to suspend or terminate accounts that violate these email policies or generate excessive bounce rates or spam complaints.

6. Intellectual Property

All content, features, and functionality of the Oktivo website and platform — including text, graphics, logos, icons, software, and design — are the exclusive property of C4M Consulting Private Limited and are protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our written permission.

7. Demo and Trial Services

We offer live AI voice demos and demo request services on our website. By using these features:

• You consent to receiving an AI-generated phone call to the number you provide
• You acknowledge that demo calls are for demonstration purposes only
• You confirm that the phone number provided belongs to you or you have authorization to use it
• Demo interactions may be recorded for quality and improvement purposes

8. Limitation of Liability

To the maximum extent permitted by law, C4M Consulting Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid by you for the services in the 12 months preceding the claim.

9. Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that our services will be uninterrupted, error-free, or secure at all times.

10. Indemnification

You agree to indemnify and hold harmless C4M Consulting Private Limited, its officers, directors, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

11. Termination

We reserve the right to suspend or terminate your access to our services at any time, with or without cause, and with or without notice. Upon termination, your right to use our services will immediately cease.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in Noida, Uttar Pradesh, India.

13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective upon posting to this page. Your continued use of our services after changes constitutes acceptance of the revised Terms.

14. Contact Us

For questions about these Terms of Service, please contact us:

• Company: C4M Consulting Private Limited
• Address: H-187, Sector - 63, Noida, Gautam Buddha Nagar, Uttar Pradesh, India - 201301
• Email: contact@insybit.com
• Phone: +91-8010545225